Serv.Dispatcher

About Myers

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

We stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. From founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has unwaveringly committed to Ottawa. This dedication fueled Myers' growth to a robust enterprise with 17 dealerships and 3 CARSTAR collision centres, employing over 1,000 staff.

Come join our team!

What you will do:

·                  Regulate the flow of service through the department

·                  Schedule shop work as efficiently as possible in accordance with dealership policy.

·                  Assign work to technicians in a fair and equitable manner by technician skill.

·                  Verify completion of work by technicians to ensure all assigned work has been properly completed.

·                  Assist in the review of repair orders for completeness. i.e. 3 c’s

·                  Work closely with Service Management to ensure that all repair orders are closed out on a timely basis.

·                  Act as a “control” for Internal / external Sublet repair including the issue of purchase order.

·                  To assist technicians in Selling estimates in the event that the Service Advisors are occupied or absent.

·                  Advise all Service staff of technician’s absences.

·                  Monitor all RO’s which are on hold for various reasons.

·                  Attend departmental meetings.

·                  Works in co-operation with Service Advisors to ensure proper administrative requirements are achieved.

·                  Ensure promised times are met - directs problems with unrealistic time promises to the Service Management to handle.

·                  Follows up on all delayed jobs

For this role, come equipped with:

·         The ability to work in a team setting.

·         The ability to manage multiple tasks and meet deadlines.

Please note: In addition to the base salary, Myers proudly offers its employees a comprehensive and competitive total rewards package that features:

·         bonus incentive plans (where applicable)

·         career mobility

·         flexible benefits

·         paid leaves

·         commission package (where applicable),

·         good work/life balance

·         robust health & well-being initiatives

·         and on-going training.

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align