Customer Experience Specialist - Will Train

About Myers

Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.

We stand behind a solid reputation that we built the “hard way”: By attracting the best staff and the best customers, from one generation after another. From founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has unwaveringly committed to Ottawa. This dedication fueled Myers' growth to a robust enterprise with 17 dealerships and 3 CARSTAR collision centers, employing nearly 1,000 staff.

Come join our team!

The Customer Experience Specialist will play a crucial role in our mission by assessing vehicle damages and helping our clients receive exemplary customer service. The Customer Experience Specialist will embrace challenges and thrive in a dynamic environment dedicated to improving the customer’s experience. In this role, you will be responsible for inspecting and assessing vehicle damages and providing accurate appraisals for our customers’ insurance claims. Your expertise will ensure that our clients receive fair and timely settlements.

Responsibilities

• Vehicle Inspections: Conduct thorough inspections of damaged vehicles to determine the extent of damage, repair costs, and feasibility of repair.
• Appraisal: Accurately estimate the cost of repairs, replacement parts, and labor required to restore the vehicle to its pre-accident condition.
• Documentation: Prepare detailed reports and documentation, including photographs, measurements, and descriptions of the damage, to support your appraisal findings.
• Research: Stay informed about industry standards, repair techniques, and pricing trends to ensure accurate assessments.
• Customer Interaction: Communicate with policyholders, claimants, and repair shops to explain appraisal findings, answer questions, and address concerns.
• Compliance: Ensure compliance with company policies, industry regulations, and ethical standards throughout the appraisal process.
• Timeliness: Work efficiently to process appraisals and meet established deadlines for claims processing.
• Perform other duties as assigned.

Qualifications

• Strong written and oral communication skills
• Comfortable working at a fast pace with deadlines
• Resourceful with finding coaching solutions through investigation (estimate reviews, shadowing)
• Valid driver's license
• Ability to collaborate with stakeholders throughout the organization to solve a challenge
• Proficient computer and communication skills necessary to develop appraiser communication through a variety of channels and platforms.

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.